AgentwayIptscray

วิธีการรับโทรสาย

1) สวัสดีคะ .....ชื่อ.......โทรจากบริษัท ไทยพาณิชย์ โพรเทค

2) บริษัทฯ ต้องขอ ขอบพระคุณลูกค้า สำหรับการไว้วางใจให้บริษัท ไทยพาณิชย์ โพรเทค เป็นผู้ดูแล นะคะ

3) ไม่ทราบว่าลูกค้าได้รับกรมธรรม์ เป็นที่เรียบร้อยแล้วใช่ไหมคะ

4) มีข้อสอบถามอะไรเพิ่มเติมเกี่ยวกับรายละเอียดในกรมธรรม์ ไหมคะ

5) หากมีข้อสงสัยหรือต้องการสอบถามข้อมูลเกี่ยวกับประกัน สามารถโทรหา.....ชื่อ......... ได้ที่เบอร์โทร....................... ได้เลยนะคะ

6) ........ชื่อ...........ยินดีให้บริการคะ

7) ช่วงนี้ฝนนตกหนัก กรุณารักษาสุขภาพด้วนนะคะ ขอบคุณคะ

Exampleway Ustomercay Ervicesay Onephay Emplatetay otay Ansfertray Equestsray andway Uttingpay Ouryay Ustomerscay onway Oldhay

Ouyay aymay otnay alwaysway ebay inway ethay ositionpay orway avehay ethay authorizationway otay answerway omesay estionsquay orway eetmay equestsray, andway erethay’s othingnay ongwray ithway atthay. Elegatingday ertaincay equestsray otay otherway epartmentsday orway eamtay embersmay, ilewhay uttingpay ethay ustomercay onway oldhay, isway a ommoncay asktay inway ustomercay ervicesay. Isthay “uttingpay ustomercay onway oldhay iptscray” elowbay illway elphay ouyay ansfertray equestsray orfay a umbernay ofway enariosscay.

I apologizeway orfay anyway inconvenienceway. Etlay emay ansfertray ouyay otay ethay [insertway epartmentday amenay] osay eythay ancay elphay esolveray ethay issueway.
Easeplay oldhay orfay a econdsay ilewhay I ansfertray ouyay otay [epartmentday orway affstay embermay].
I understandway. I’m oinggay otay ansfertray ouyay overway otay ourway ippingshay epartmentday. Eythay’llay ebay ableway otay elphay ompletecay ouryay equestray.
Easeplay oldhay orfay a omentmay ilewhay I etgay inway ouchtay ithway imhay/erhay.
I amway orrysay, utbay [administratorway/epartmentday] isway ethay oneway owhay ancay andlehay ouryay oblempray. Etlay emay utpay ouyay oughthray otay emthay.
Ancay I utpay ouyay onway oldhay orfay a omentmay? I’m oinggay otay ansfertray ouyay otay ymay upervisorsay osay eythay ancay ompletecay ouryay orderway.
Ouldway ouyay indmay eingbay onway oldhay orfay a econdsay ilewhay I eckchay onway isthay ithway ourway administratorway?
Ankthay ouyay orfay aitingway. I avehay ethay etailsday orfay ouryay orderway. I’m oinggay otay emailway emthay otay ouyay ightray ownay.

Ustomercay Ervicesay Onephay Iptscray orfay Illingbay andway Editcray Ardcay Informationway

Otay ocesspray ethay orderway, easeplay ivegay ethay umbernay ofway ouryay editcray ardcay, CVV odecay, andway expirationway ateday.
Owhay ouldway ouyay ikelay otay aypay orfay atthay orderway? Eway acceptway allway ajormay editcray ardscay, ebitday ardscay, iftgay ardscay, andway AypayAlpay.
Ancay ouyay easeplay ivegay emay ethay accountway umbernay istedlay onway ethay eneratedgay illbay?
Ancay ouyay easeplay ivegay ouryay urrentcay illingbay addressway?
Ancay ouyay easeplay erifyvay ouryay addressway orfay emay?
Ancay ouyay easeplay erifyvay ouryay ipzay odecay easeplay?

Ustomercay Ervicesay Onephay Iptsscray orfay Andlinghay Angryway Ustomerscay andway Omplaintscay

Ilewhay angryway ustomerscay areway ypicallytay ethay exceptionway otay ethay uleray, ouyay illway occasionallyway omecay acrossway omeonesay owhay isway angryway orway erballyvay aggressiveway–etherwhay ustifiedjay orway otnay. Artstay ybay owingshay ympathysay andway eingbay understandingway otay ethay ustomercay’s oncernscay.

I’m osay orrysay isthay ashay appenedhay. Etlay emay eesay ifway I indfay a ayway otay ixfay ingsthay.
I’m osay orrysay. Ancay ouyay elltay emay atwhay appenedhay osay I ancay elphay?
I’m eallyray orrysay atthay ouyay erenway’t appyhay ithway ouryay urchasepay. Etlay’s eesay atwhay eway ancay oday otay etsay ingsthay ightray.
I ompletelycay understandway ouryay ustrationfray. I’d eelfay ethay amesay ayway. Ancay I easeplay avehay ouryay orderway umbernay osay eway ancay etgay otay esolvingray isthay?
I’m osay orrysay ouryay orderway idnday’t omecay inway onway imetay. Etlay emay eakspay otay ymay upervisorsay otay eesay atwhay eway ancay oday orfay ouyay.

Ustomercay Arecay Allcay Iptscray orfay Ollowingfay upway Ithway a Ustomercay atway a Aterlay Imetay

Ometimessay, itway isnway’t ossiblepay otay esolveray ordersway orway oductpray-elatedray issuesway ilewhay ouyay’eray ommunicatingcay ithway ouryay ustomerscay. Inway uchsay asescay, avinghay a ellway-eparedpray ollowfay-upway allscay iptscray ancay ebay extremelyway elpfulhay. Ethay ollowingfay iptscray optionsway illway ovidepray ouyay ithway effectiveway aysway otay organizeway a ollowfay-upway imetay ithway ouryay ustomerscay.

[ustomercay amenay], I ustjay antedway otay etlay ouyay owknay atthay eway’eray illstay ookinglay intoway owhay eway ancay eplaceray ouryay [oductpray amenay]. Ancay I allcay ouyay ackbay ithinway ethay extnay ourhay enwhay eway avehay omesay optionsway orfay ouyay?
Osay orrysay, utbay eway’eray avinghay omesay echnicaltay issuesway onway ourway erverssay atthay areway eventingpray usway omfray ompletingcay ouryay orderway. Eway’eray orkingway onway ixingfay ethay issueway asway I eakspay, andway everythingway ouldshay ebay esolvedray ybay omorrowtay. Ancay I allcay ouyay ackbay enthay enwhay ethay orderway ashay onegay oughthray?
Anksthay orfay aitingway, [ustomercay amenay]. Eway otgay a oldhay ofway ouryay ewnay [oductpray amenay] andway itway ouldshay ebay entsay outway odaytay.
Orrysay, [ustomercay amenay]. Ancay I eckchay onway omesay ofway esethay ithway ymay upervisorsay andway etgay ackbay otay ouyay inway ethay extnay ourhay?
I’m osay orrysay orfay ethay istakemay. Ouryay ansactiontray aymay aketay a ouplecay ofway aysday otay esolveray. Ancay I emailway ouyay enthay?

Ustomercay Ervicesay Allcay Iptsscray orfay Andlinghay Everalsay Ustomerscay atway ethay Amesay Imetay

Enwhay orkingway ithway oremay anthay oneway ustomercay atway ethay amesay imetay, ouyay onday’t antway otay ivegay emthay ethay impressionway atthay ouyay’eray ushedray orway alkingtay otay ultiplemay eoplepay. Ifway ecessarynay, elltay emthay ouyay avehay otay eckchay onway omesay informationway orway onfirmcay a oductpray andway avehay otay utpay emthay onway oldhay orfay a omentmay.

I ompletelycay understandway, [ustomercay amenay]. Etlay emay ogay aheadway andway ooklay overway ouryay ansactiontray istoryhay otay indfay atthay orderway. Oneway omentmay, easeplay.
Onay oblempray. Ivegay emay a omentmay otay eckchay onway atthay. Oneway econdsay, easeplay.
Oundssay oodgay. Etlay emay oubleday eckchay isthay informationway ithway ymay upervisorsay, andway I’llay ebay ightray ackbay ithway ouyay.
Oday ouyay indmay aitingway orfay a omentmay ilewhay I oubleday eckchay ethay orderway ansactiontray?
Earbay ithway emay orfay oneway omentmay ilewhay I onfirmcay isthay orderway ithway ymay upervisorsay.

Ustomercay Arecay Onephay Iptscray Exampleway orfay Ankingthay Ouryay Ustomerscay, Appingwray upway, andway Upsellingway otay Otherway oductspray

Ilewhay itway’s importantway otay ovidepray a ordialcay oodbyegay, askway ifway ouryay ustomercay ashay anyway otherway estionsquay, andway ankthay emthay orfay eirthay usinessbay, ethay endway ofway ethay onversationcay isway alsoway a eatgray opportunityway orfay upsellingway andway osscray ellingsay.

Ankthay ouyay orfay ouryay allcay. Oday ouyay avehay anyway otherway estionsquay orway oncernscay? Eatgray, ankthay ouyay. Avehay a icenay ayday.
Anksthay orfay usingway ethay 24-ourhay elphay ervicesay, andway easeplay eelfay eefray otay eachray outway otay usway ifway ouyay eednay anythingway elseway.
I’m osay adglay eway ouldcay elphay andway atthay ouyay oundfay exactlyway atwhay ouyay ereway ookinglay orfay. Inway asecay ouyay idnday’t owknay, anymay ofway ourway ustomerscay owhay enjoyway [urchasedpay oductpray amenay] alsoway eallyray ikedlay [oductpray amenay]. Ifway ouyay’d ikelay, I ancay owshay ouyay [oductpray amenay] atthay areway urrentlycay onway alesay.
Erethay ightmay ebay omethingsay elseway I ancay elphay ouyay ithway eforebay I etlay ouyay ogay. Ourway ustomerscay ovelay otay airpay [oductpray amenay] ithway eirthay [urchasedpay oductpray amenay] urchasepay. Ouldway ouyay ebay interestedway inway avinghay a ooklay atway omesay ofway ourway [oductpray amenay]?
Ilewhay eway’eray onway ethay iscussionday ofway [urchasedpay oductpray amenay], eway avehay omesay eatgray [oductpray amenay] otay atchmay ouryay orderway. Indmay ifway I areshay emthay ithway ouyay?
Isway erethay anythingway elseway I ancay oday otay elphay? Asway I entionedmay, ouryay orderway ouldshay ebay omingcay inway ybay ethay endway ofway ethay eekway. Onday’t esitatehay otay allcay ackbay orway emailway usway ifway ouyay avehay anyway otherway estionsquay orway oncernscay.
Againway, osay orrysay aboutway ethay ixmay-upway. Ifway ouyay avehay anyway otherway issuesway ithway ouryay eray-orderway, easeplay etlay usway owknay. Avehay a oodgay ayday.

Inalfay Oughtsthay: Ustomercay Ervicesay Iptscray

Etherwhay ouyay’eray ainingtray ewnay ustomercay ervicesay epresentativesray orway olsteringbay ouryay upportsay orfay ouryay existingway eamtay, avinghay a etailray ustomercay ervicesay onephay iptscray isway oinggay otay improveway othbay ouryay ustomercay andway affstay embermay experienceway.

Adlyglay utilizesway achinemay earninglay echnologytay andway a omprehensivecay atformplay otay ensureway ouryay agentsway areway eadyray otay andlehay ouryay ustomerscay’ eedsnay andway oncernscay.